Rally's Southern Indiana & Western Kentucky

Customer Service Inquiry

 
1. On a weekday (Monday through Friday), I usually eat lunch between:
10AM-11AM
11-12 Noon
12 Noon-1 PM
1 PM-2 PM
2 PM-3 PM
 
2. On a weekday (Monday through Friday), I usually eat dinner between:
4 PM-5 PM
5 PM-6 PM
6 PM-7 PM
7 PM-8 PM
8 PM-9 PM
 
3. On Saturday or Sunday, I usually eat lunch between:
10AM-11AM
11-12 Noon
12 Noon-1 PM
1 PM-2 PM
2 PM-3 PM
 
4. On Saturday or Sunday, I usually eat dinner between
4 PM-5 PM
5 PM-6 PM
6 PM-7 PM
7 PM-8 PM
8 PM-9 PM
 
5. My biggest meal of the day is usually:
Breakfast
Brunch
Lunch
Dinner
Late Night Snack
 
6. In the last 30 days, I have eaten at Rally's:
Zero Times
Once or Twice
3 or 4 times
Weekly
More than once a week
 
7. What is the main reason you visit Rally's?
Price
TV Commercial
Coupon
Friend
Close to work or home
Food Quality
Speed of Service
Friendly Service
Other: 
 
8. What is the main reason you choose another fast food burger restaurant besides Rally's?
Price
TV Commercial
Coupon
Friend
Close to work or home
Food Quality
Speed of Service
Friendly Service
Other: 
 
9. Rate your general satisfaction or dissatisfaction with Rally's on the following standards: 1 Very dissatified---5 Very Satisfied
1 2 3 4 5
Price
Food Quality
Order Accuracy
Speed of Service
Employee Friendliness
 
10. In the last 90 days, which Rally's have you visited most often?
 
11. In the last 90 days, have you had a negative experience at Rally's?
Yes
No
 
12. Did you report this to Rally's Complaint Hot Line? 1-800-800-8072
Yes
No
Was not aware of complaint hot line
 
13. If you had a negative experience, would you like us to contact you directly regarding this incident?
No
Yes, If Yes, Please provide contact information in Question 14
 
14. You are encouraged to write any additional comments, complaints or compliments here. And Thank you for completing this customer service inquiry.